Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Docpulse ("we," "our," or "us") governing your access to and use of the Docpulse platform, including all associated websites, applications, and services (collectively, the "Service").

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Service.

Docpulse provides an AI-powered health information platform that allows users to:

• Upload and receive AI-assisted analysis of medical reports and documents.
• Log and track personal health metrics over time.
• Manage medical records, medications, and appointment information.
• Interact with an AI health assistant for general or personalised health information.
• Schedule and manage appointments with healthcare providers.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable.

Important: Docpulse is not a medical device, healthcare provider, or licensed medical professional. The Service is intended for informational purposes only.

Nothing on the Docpulse platform constitutes or should be construed as:

• Medical advice, diagnosis, or treatment.
• A substitute for consultation with a qualified physician, clinician, or other licensed healthcare professional.
• A recommendation to start, stop, or change any medication or treatment.
• A guarantee of any health outcome.

AI-generated responses are based on general health information and, in Personal mode, your self-reported health profile. AI systems can make errors and may not account for your full medical history, contraindications, or individual circumstances. Always consult a qualified healthcare professional before making any health-related decisions.

In an emergency, call your local emergency services immediately. Do not use Docpulse for urgent or emergency medical situations.

To use Docpulse, you must:

• Be at least 16 years of age.
• Have the legal capacity to enter into a binding agreement.
• Not be barred from using the Service under the laws of your jurisdiction.
• Not have had a previous account terminated by us for violation of these Terms.

If you are accessing the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Ensuring the accuracy of the information you provide, particularly health data you rely on for AI-generated analysis.
• Notifying us immediately at support@docpulse.ai if you suspect unauthorised access to your account.

You may not share your account credentials with others or allow third parties to access your account.

We reserve the right to disable any account if we reasonably believe that your credentials have been compromised or that your account is being used in violation of these Terms.

You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You must not:

• Submit false, misleading, or fraudulent health information.
• Attempt to gain unauthorised access to any part of the Service or any other user's account or data.
• Use the Service to send spam, malicious code, or automated requests without our authorisation.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Circumvent any security, authentication, or rate-limiting measures.
• Scrape, crawl, or systematically extract data from the Service.
• Use the Service for any commercial purpose without our express written consent.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Submit content that is illegal, harmful, threatening, abusive, or that infringes the rights of any third party.

We may investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including suspending or terminating their account and reporting them to law enforcement authorities.

Ownership

You retain all ownership rights in the content you submit to Docpulse, including health records, medical documents, and other personal data.

Licence to operate the service

By submitting content to the Service, you grant Docpulse a limited, non-exclusive, royalty-free licence to process, store, and transmit your content solely as necessary to provide the Service to you. This licence terminates when you delete the content or close your account.

Your representations

You represent and warrant that:

• You own or have the necessary rights to submit any content you provide.
• Your content does not violate the privacy, intellectual property, or other rights of any third party.
• Health data you submit about other individuals (e.g., a family member) is submitted with their knowledge and consent.

The Docpulse platform, including its design, software, algorithms, trademarks, and all content produced by us, is owned by Docpulse and protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for personal, non-commercial purposes, subject to these Terms.

You may not reproduce, distribute, publicly display, or create derivative works of any part of the Service without our prior written consent.

The Service incorporates or links to third-party services, including AI model providers. These third-party services are governed by their own terms and privacy policies, which we encourage you to review.

We are not responsible for the availability, accuracy, or content of any third-party service, and any interactions you have with third parties are solely between you and that party.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Service will be uninterrupted, error-free, or free of harmful components.
• Warranties regarding the accuracy, completeness, or timeliness of any AI-generated content or health information.

AI systems can produce incorrect or outdated information. We do not warrant that any AI-generated output is medically accurate or appropriate for your specific circumstances.

To the fullest extent permitted by applicable law, Docpulse and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of data, profits, or goodwill.
• Health outcomes arising from reliance on AI-generated content.
• Unauthorised access to or alteration of your data caused by factors outside our reasonable control.
• Service interruptions or errors.

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for consequential or incidental damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

By you

You may stop using the Service at any time. To delete your account and associated data, contact us at support@docpulse.ai.

By us

We may suspend or terminate your access to the Service immediately and without prior notice if you materially breach these Terms, if we are required to do so by law, or if we reasonably believe your use of the Service poses a risk of harm to others or to the integrity of the platform.

Upon termination, your right to use the Service ceases immediately. Sections 3, 7, 8, 10, 11, and 13 of these Terms will survive termination.

These Terms and any disputes arising out of or related to them or the Service are governed by the laws applicable in the jurisdiction where Docpulse operates, without regard to conflict-of-law principles. Any legal action must be brought in the courts of competent jurisdiction in that territory.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may update these Terms from time to time. When we make material changes, we will notify you by email and update the effective date at the top of this page. Your continued use of the Service after the revised Terms take effect constitutes your acceptance of the changes.

If you disagree with the revised Terms, you must stop using the Service and may request account deletion.

Questions about these Terms should be directed to: